Contact Us
Got a question about a bonus we've listed, spotted something that needs updating, or just want to flag an issue with one of the sites we cover? This page tells you how to reach the Non Gamstop Casinos team and what we can actually help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of working days, though it can occasionally take longer if we're mid-way through updating our reviews or checking a new casino for the site.
What we can help with
- Questions about how we rate and rank casinos not on GamStop, including the criteria behind our tables and write-ups
- Corrections — if a welcome offer, wagering condition or payment method has changed since we last checked it
- General queries about how non GamStop casinos work, how they differ from UKGC-licensed sites, or how bonuses and free spins are typically structured
- Feedback on your own experience with a site we've reviewed, positive or negative
- Suggestions for casinos or games not on GamStop that you think deserve a look
What we can't do
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or make decisions about your account with any of the brands listed above. Those matters sit with the casino itself, and its own customer support team will be best placed to help.
Similarly, we can't offer personal financial or legal advice. If you're weighing up whether to play at a site not on GamStop, our guide to the best non GamStop casinos in the UK covers how these sites operate, what to check before signing up, and how they compare with GamStop-registered alternatives.
If you've self-excluded and want support
GamStop is a free self-exclusion scheme covering UK-licensed operators, and plenty of readers land on this site after registering with it. We don't offer counselling or exclusion services ourselves, but if you're looking for tools to manage your gambling — whether that's setting deposit limits, taking a break, or finding support organisations — our Responsible Gambling page lists practical options and where to turn for help. Reaching out there costs nothing and carries no obligation.
Before you email us
A few things speed up a response:
- Tell us which casino or page your query relates to, with a link if you have one
- Include screenshots for any bonus terms or offers that look different from what we've published
- Let us know if your question is about payments, games, or eligibility, so we can point you to the right resource straight away
For more on who puts this site together and how we work, see our About Us page. Our full site rules, including how we use the information you send us, are set out in the Terms and Conditions.
A note on what we cover
Sites and brands appearing on Non Gamstop Casinos — including those featured in our ranked tables such as Betmica, Kikibet, Betninja and others — are researched independently. Any commercial relationships we have with these operators never decide their position in our rankings, and we're always glad to hear if you think a listing needs a closer look.